Shipping policy

For orders over a certain value threshold, you may qualify for free shipping to your country! The threshold varies by region, so please refer to the Shipping Regions page to determine your threshold.

Time for delivery:

We will try to get your order to you as soon as possible, but please know that there may be delays during large events and holiday seasons (i.e. Japanese New Year's holidays, Golden Week holidays, etc.)

The shipping time (leaving the warehouse) is generally 3-5 Japanese business days* when the goods are in stock and 4-6 Japanese business days during large-scale events.

To allow you to enjoy the freshest Japanese products with peace of mind and to guarantee the latest expiration date, MiauMall has a zero-stock policy for some items. After you place an order, MiauMall will contact the manufacturer as soon as possible to purchase the goods. However, this may cause delays in the delivery time. We appreciate your patience and understanding in our efforts to make sure you get the freshest items available.

If you have any questions, please contact MiauMall's customer service via chat or e-mail.