隐私政策

How we collect and use your personal information

Personal information refers to all kinds of information recorded, electronically or in other ways, that can identify the identity of a specific natural person or reflect the activities of a specific natural person alone or in combination with other information. Including but not limited to: your name, age, sex, date of birth, telephone number (including mobile phone), social media accounts, e-mail, payment information and other information provided by you or obtained by us for the following purposes.

(a.) We will only collect and use your personal information for the following purposes:
i. Registration: we provide you with basic user services through a MiauMall account. Although you can browse the product information anonymously on our website or app, you need to register as a user of the MiauMall platform before you can place an order or enjoy other user services.

ii. Order placement and transaction processing: you need to provide the information of the recipient, delivery address, contact phone number and e-mail address so that we can help you successfully complete the transaction and ensure your transaction's security.

iii. Customer service and dispute resolution: when providing customer service or dispute resolution services, we need to collect and process your necessary information for the purpose of verifying your identity, replying to you and revisiting the service quality of our service personnel.

When you contact us or apply for the settlement of disputes during the sale or after-sale disputes, we need you to provide the necessary personal information to verify your user identity in order to ensure the security of your account and system.

In order to contact you, help you solve the issues as soon as possible or record the handling procedure and results of relevant issues, we may keep your communications, communication / email records and relevant content (including account information, order information, other information you provide to prove relevant facts, or contact information you leave). If you consult about, make a complaint about or provide suggestions for specific orders, we will use your account information and order information.

In order to provide services and improve service quality, we may also use other information, including relevant information you provided when you contacted our customer service, such as questionnaire reply information sent to us after your participation in the questionnaire survey.

iv. Commenting, sharing and other information publishing: you can choose to use comments and other information publishing functions to share your shopping experience with other users on our shopping platform.

v. Security: in order to ensure the security of your account and transactions, we need to collect and process your device information. We will collect your device name, device type, device model and version, system version, IP address, device ID (such as IMEI, IMSI, MAC address, Android ID), application ID, network type and other information. We will also use it to prevent all kinds of illegal use or infringement upon the legitimate rights and interests of other subjects.

If we obtain your information indirectly from a third party, we will obtain your legal authorization before collecting your personal information. Unless expressly permitted by law, we will only collect your personal information from a third party after confirming that the third party has obtained your authorization and consent. If the authorization scope of the third party cannot cover our processing and use purposes, we will process your personal information by ourselves or require the third party to obtain your consent. At the same time, our professional security team will strengthen the security of personal information (including the reporting of sensitive information, the encrypted storage of sensitive information, access control, etc.). We will use the same protection means and measures as our own users' personal information to protect the indirectly obtained personal information.

Additional features:
Most of your personal information mentioned above is provided to us by you of your own volition, some is obtained by us through SDK and similar technologies when you use our products or services, and some is obtained indirectly from a third party.

We hope you can understand that we cannot provide you with all the above services alone. Many times, we need to provide these services in cooperation with our affiliated companies and other service providers. Therefore, in order to provide you with the above services, we need to provide some of your personal information to our affiliated companies, partners and other third parties via a secured sharing or entrusted processing agreement. We will take necessary technical and management measures to protect your personal information as much as possible.

(b.) Other uses
When we want to use your information for any other purposes not specified in this policy, we will obtain your consent prior.

(c.) Exceptions with authorization and consent

According to relevant laws and regulations, we do not need your authorization and consent to collect and use your personal information under the following circumstances:

Matters related to national security and national defense security;
Matters related to public safety, public health and major public interests;
Matters related to criminal investigation, prosecution, trials and execution of judgment;

i. For the purpose of safeguarding the life, property or other major legitimate rights and interests of the subject of the personal information or other individuals, but it is difficult to obtain consent;

ii. The collected personal information is disclosed to the public by the subject of the personal information themselves;

iii. Collecting personal information from legally disclosed information, such as legal news reports, disclosure of government information or other channels;

iv. It is necessary for signing and fulfilling a contract according to the requirements of the subject of the personal information;

v. It is necessary to maintain the safe and stable operation of the provided products or services, such as finding and handling the faults of products or services;

vi. Necessary for legitimate news reporting;

vii. When it is necessary for an academic research institution to carry out statistics or academic research based on the public interest and provide the results of said academic research or description to the outside world, the personal information contained in the results will be de-identified;

viii. Other circumstances stipulated by laws and regulations.

How we use cookies and similar technologies

(a.) Cookies

i. In order to meet the personalized needs of your online experience and make your access experience easier. We will send one or more small data files named cookies on your computer or mobile device. The cookies assigned to you are unique and can only be read by the web server that publishes cookies to your domain. We send cookies to you to simplify the steps of your repeated login, store your shopping preferences, store the product data in your shopping cart, and help judge your login status and account or data security.

ii. We will not use cookies for any purpose other than those stated in this privacy policy. You can manage or delete cookies according to your preferences. You can clear all cookies saved on your computer. Most web browsers will automatically accept cookies, but you can usually modify the settings of your browser to reject cookies according to your own needs. In addition, you can also clear all cookies saved in the software. However, if you do so, you may need to change your user settings each time you visit and the corresponding information you recorded before will be deleted, which may have an impact on the security of the services you use.

(b.) Other similar technologies
In addition to cookies, we will also use website beacons, pixel tags and other similar technologies on the website to help us understand your product or service preferences and improve customer service.

How and in what situations we share, transfer and publicly disclose your personal information

(a.) Share

i. We may share your order information, account information, equipment information and location information with third parties, such as partners, to ensure the smooth completion of products and services provided to you. However, we will only share your personal information for legal, legitimate, necessary, specific and clear purposes, and only share the personal information necessary to provide services. Our partners have no right to use the shared personal information for any other purpose. Our partners include the following types:

(1) Suppliers of goods or technical services. We may share your personal information with suppliers who support our functions. This support includes supplying or providing infrastructure & technical services, logistics and distribution services, payment services, data processing, etc. The purpose of sharing this information is to fulfill the core shopping function of our services. For example, we must share your order information with logistics service providers to arrange delivery; When the goods or services you place an order for are directly delivered or provided by the supplier, we need to share the ordering information and delivery information in your order with the supplier to properly instruct the supplier to deliver goods or provide services.

(2) Financial institutions and third-party payment institutions: when you make orders, apply for refunds and purchase insurance, we will share specific order information with financial institutions or third-party payment institutions. When we think it is necessary for fraud detection and prevention purposes, we will further share other necessary information with relevant financial institutions, such as IP addresses.

(3) Business partners: we may work with our partners to provide you with products or services, including communication services, customer service, marketing, advertising, technical services, real name certification services, consulting services, etc.

(4) Affiliated companies: we may share your personal information with our affiliated companies so that we may provide you with information about other products and services. They will take no less stringent protection measures than this privacy policy. The so-called affiliated company refers to any individual, partnership, organization or entity related to us that directly or indirectly (through one or more intermediaries or agreement arrangements) controls or is controlled by this party, or is jointly controlled by this party. "Control" refers to the ability to directly or indirectly influence the management of the mentioned company, whether through ownership, voting shares, contracts or other ways determined by law.

ii. Except for the first case above, we will not share your personal information with any company, organization and individual, except for the following cases:

(b.) Transfer
We will not transfer your personal information to any company, organization or individual, except for the following circumstances:

i. After obtaining your explicit consent or authorization in advance;

ii. Providing necessary information according to applicable laws and regulations, requirements of legal procedures, and mandatory administrative or judicial requirements;

iii. Provided in accordance with relevant agreements signed by you (including online signed electronic agreements and corresponding platform rules) or other legal documents;

iv. In case of merger, acquisition, asset transfer or similar transactions, if personal information transfer is involved, we will require the new company and organization holding your personal information to continue to be bound by this privacy policy. Otherwise, we will require the company and organization to reacquire your authorized consent.

(c.) Public disclosure
We will only publicly disclose your personal information under the following circumstances:

i. With your express consent;

ii. Disclosure of information may be required by the law, the legal department or legal procedure.

How do we protect and preserve your personal information

(a.) Technical measures for data protection
We have taken reasonable and feasible security measures in line with industry standards to protect your information and prevent unauthorized access, public disclosure, use, modification, damage or loss of personal information. We will use trusted protection mechanisms to prevent malicious attacks on personal information. We will deploy access control mechanisms and try our best to ensure that only authorized personnel can access personal information.

(b.) Our organizational measures for data protection management We have established an advanced data security management system with data as the core and around the data lifecycle in the industry, which has been improved from the aspects of organizational construction, system design, personnel management, product technology and so on.

(c.) We will take reasonable and feasible measures to try our best to avoid collecting irrelevant personal information. We will only retain your personal information for the period required to achieve the purpose stated in the cost policy, unless there is a mandatory retention requirement by law.

(d.) Security of personal information. We will hold regular security and privacy protection training courses to enhance employees' awareness of the importance of protecting personal information.

(e.) The Internet is not an absolutely safe environment. When using MiauMall services, we strongly recommend that you do not use communication methods other than those recommended by MiauMall to send your information. You can connect and share with each other through our services.

How you can manage your personal information

You can manage your personal information in a variety of ways, such as deleting the goods in your shopping cart, updating your personal information, and cancelling your account. If you encounter problems in managing your personal information, you can also contact us through the contact information at the end of this policy, and we will reply to your request within 7 days. However, please understand that we may not be able to fully meet your request due to the performance of legal and regulatory obligations or the necessity of providing services.

Please protect your personal information properly and provide it to others only when necessary. If you find that your personal information, especially your account or password, has been leaked, please contact MiauMall customer service immediately so that we can take corresponding measures according to your application.

Please note that the information you voluntarily share, or even publicly share, when using our services may involve your or others' personal information or even personal sensitive information. Please consider very carefully whether to share, or even publicly share, relevant information when using our services.

Please use a complex password to help us ensure the security of your account. We will try our best to ensure the security of any information you send us.

How we deal with the personal information of minors

(a) We attach great importance to the protection of minors' personal information. Our products, websites and services are mainly for adults. Minors under the age of 18 may not create their own user accounts without the consent of their parents or guardians.

(b) For the personal information of minors collected with the consent of parents, we will only use or publicly disclose this information if it is permitted by law, expressly agreed upon by parents or guardians, or necessary to protect minors.

Scope of application of this policy

Please pay special attention: this policy is applicable to all products and services provided to you by MiauMall and provided in the form of websites, clients and new forms with the development of technology. If we or our affiliates use MiauMall products or services without a separate privacy policy for those products or services, this policy also applies to those products or services. If we and our affiliates have separate privacy policies for the products or services they provide to you, the corresponding privacy policies shall apply to the corresponding products or services.

How to contact us

If you have any questions, comments or suggestions on this policy, or you encounter any problems in managing your personal information, you can contact us through the following method:

E-mail: service@miau.co.jp

Effective as of January 1, 2020