产品信息

Consumer Notice

Items sold at MiauMall comply with Japan's standards and technical specifications for quality, safety, sanitation, environmental protection, and labeling requirements. However, please note that these standards may differ from those in your country or region.

Items purchased are limited to personal use and cannot be re-sold.

Discontinued Products

Products maybe discontinued or become unavailable, for example if they are limited edition products or become affected by market changes. If this affects your purchase, MiauMall customer service will contact you and offer you a replacement or refund.

We apologize for any inconvenience and appreciate your understanding.

Pharmaceutical Products

MiauMall guarantees that all pharmaceutical products on sale on the platform are genuine products from Japan. We only allow products that follow industry production standards, have relevant Japanese national certifications and are of safe and reliable quality.

In exception to quality reasons or shipping errors, pharmaceutical products cannot be returned or exchanged once the product is sold. Contact customer service if you find the product you received does not match your order. Please refer to the ingredients label when purchasing. People with allergies to specific foods must refrain from consuming products that contain ingredients that may trigger allergic reactions. Please consult with your doctor first if you are a pregnant or breastfeeding woman, or currently taking medication. If you have any other questions or concerns, please get in touch with MiauMall customer support.

When taking the product, please follow the instructions for use to ensure the correct dosage and method of administration. When storing the product, please follow the storage regulations to ensure the quality of the product after opening.

MiauMall does not make any promises regarding the effectiveness of pharmaceutical products. If you experience side effects or abnormalities after consumption, immediately discontinue use of the product and, if necessary, consult your doctor or seek immediate medical attention.

MiauMall will not be held responsible for any problems that may arise if the above is not followed correctly.

Product Packaging

As part of Japan's efforts to protect the environment, the packaging on most items is simple. Some items, such as face wash and toothpaste, may not have a tinfoil seal. Liquid and cream products are often not filled completely to prevent spillage. Most cosmetic products in Japan are not plastic-sealed and do not have sealing stickers on their openings.

When a new version of a product comes into stock, MiauMall will create a new version of the product page to distinguish it from the old version. However, due to constant changes and updates, the product details page may not be up to date. As a result, there may be slight differences between the product you receive and the description on the details page (including design changes in the outer packaging, barcode, bottle, etc.).

Items sold at MiauMall are manufactured and shipped directly from Japan and may not come with English labels. Please refer to our website to see product details and other related information.

Health Products

MiauMall guarantees that all health food products on sale on the platform are genuine products from Japan. MiauMall only allows products that follow industry production standards, have relevant Japanese national certifications, and are of safe and reliable quality.

As most products use pure natural ingredients, the color and taste of the products may vary slightly from batch to batch. Please refer to the ingredients label when purchasing. People with allergies to specific foods must refrain from consuming products that contain ingredients that may trigger allergic reactions. Please consult with your doctor first if you are pregnant, breastfeeding, or currently taking medication. If you have any other questions or concerns, please get in touch with MiauMall customer support

When consuming a product, please follow the instructions to ensure the correct dosage and method of administration. When storing the product, please follow the storage regulations to ensure the quality of the product after opening. MiauMall does not make any promises regarding the effectiveness of health food products. If you experience side effects or abnormalities after consumption, immediately discontinue use of the product, consult your doctor or seek immediate medical attention.

MiauMall will not be held responsible for any issues arising due to the consumer's improper use of products sold on its platform. We appreciate your understanding.

Skincare and Beauty Products

The date of manufacture and shelf life is typically not listed separately on the packaging of Japanese products.

According to Japanese regulations, the expiry date is required on the product, except for cosmetic products that are subject to deterioration within 3 years under normal storage conditions. MiauMall is committed to ensuring that all products sold on the platform are genuine and 100% made in Japan.

Food Products

It is customary for Japanese food products to be labelled with a best-before date⁠. The best-before date differs from the expiry date, in which the best-before date refers to the quality of the product maintained up until said date. It is safe to consume the product after the best-before date, but it is advisable to consume it as soon as possible.

Please store the food item according to the instructions written on the product packaging. MiauMall will disclose the best-before/expiry date of the product on the product details page.

Authenticity Guaranteed

MiauMall guarantees 100% direct sourcing and shipping from Japan.

MiauMall does not offer services for products not purchased through its official website, app, or physical store(s).